top of page

general terms

Visitors and users of this website must carefully read these general terms and conditions before using this website and the online store. If the User uses this website, it is considered that he has accepted and fully agrees with these General Terms. If the User does not accept these general conditions, he must not use this website.

This document contains the General Terms and Conditions, according to which "Lady Box Ltd." provides services to its customers through an online store located on the domain These conditions are binding on all users. The User agrees, fully accepts and undertakes to comply with these Terms and Conditions by loading the hyperlinks located on the server we use or by paying and using paid services offered by us. Identification of the user in order to reproduce his statement of acceptance of the General Terms is done through the user's address stored in the log files of the servers we use, as well as any other information.

Rules for using the site
LaDy box is an online subscription service that provides customers with boxes of a selection of cosmetic products every month. "Lady Box Ltd." (hereinafter "Provider"), in its capacity as a company that has created and operates the LaDy box service and the online store located on the domain, gives users the right to download and view all materials that are published in it only for personal non-commercial use, provided that all copyrights and relevant designations are respected and complied with. The materials on this website are not allowed to be altered in any way, nor to be copied, publicly distributed or distributed for any public or commercial purpose. The use of the materials published on this website on other websites is prohibited. The materials on this website are protected by copyright and related rights and any unauthorized use may be a violation of copyright, trademark rights or other legal provisions.

Rights and responsibilities of the parties
The materials and services on this website are limited only to the terms specified for them without providing any guarantees, including commercial and targeted ones. The obligations of the Provider regarding the products and services offered on this website are governed by the respective agreements with the importers and / or distributors of the provided products. Also, the Provider does not guarantee the accuracy and integrity of the published materials, software or services on this website. The provider has the right at any time and without notice to make changes in the published materials, services and prices.

Some of the published materials may be out of date, and the Provider does not take responsibility to update them. Some of the information published on this website may relate to products, services or programs that are not offered and are not currently available. For more information about the available products, contact us at the contact details provided.

Limitation of liability
"Lady Box Ltd.", its suppliers or third parties are not liable under any circumstances for any damages including, but not limited to damages from lost profits, loss of information or other results from use, inability to use or the results of the use of this website, regardless of the existence or non-existence of a warning to the Provider about the possibility of such damages. In the event that as a result of the use of this website or materials from it by you leads to damage that requires repair, servicing or repair of equipment or information, the user assumes all responsibility and all costs associated with the removal of the caused harm.
Rights and obligations under the Consumer Protection Act
Pursuant to the CPA, the Provider is obliged to freely provide the following information:
Name and address: "Lady Boxing Ltd.", Sofia, Mladost, UIC 206317155.
The main characteristics of the products are listed in detail on the page for their presentation on the website.
The price of the products is written on the pages for presentation of the respective product and it includes VAT.
The value of transport costs for delivery, which are not included in the price of the products you can see on the page Prices and delivery.
The provider does not impose any additional value in the use of the presented means of communication with consumers.
The delivery methods are described in detail on the Prices and delivery page.
Payment for the goods is in accordance with Art. 93 para. 1 of the Obligations and Contracts Act (CPA), for which the respective document is received.

Refusal of purchased products
Users of this online store have the right to cancel the ordered products within 7 working days of receiving the specified delivery address in case they are not used, is not damaged and their packaging is available, and the commercial appearance is preserved. (all labels, stickers, etc. must be present on the goods in which the conditions under Article 55 of the CPA were received). According to Article 55, para. 2, item 4, the right of withdrawal does not apply to the supply of goods that are subject to rapid deterioration, or there is a danger of deterioration of their quality characteristics.

In case of finding a defective product within 24 hours of receipt and intact commercial appearance of the goods and packaging, we undertake to replace it with a new one according to the warranty conditions of the manufacturer or to refund the value of the goods paid by you, according to Art. 55 of the CPA, as of the date on which you as consumers have exercised your right of withdrawal. After this period or in case of violation of the commercial appearance or packaging of the goods, the repair of the goods is undertaken by the services specified in the warranty card.

The transport and other costs for receiving and returning the goods are at the expense of the Supplier. In case of non-compliance of the goods with the characteristics indicated in the page, the supplier shall refund the entire amount paid by the consumer, including the transport costs paid by the consumer for the acquisition of the goods in accordance with Art. 59 para 3 of CPA and within 7 working days of receipt of the goods and intact commercial appearance of the goods and packaging.

Attention: Upon receipt of the shipment you must check the contents of the package for compliance of the goods with the order. In case of violations in the appearance of the goods caused by the transport, you must ascertain this in the presence of the courier and contact him for a report of a damaged shipment.

Unsolicited and unreceived orders from our office within 14 days are automatically canceled.

In case the payment is made with a bank card, the refund is made by ordering a reverse operation on the card with which the payment was made within 14 days. We require and maintain the refund to be carried out with a reverse operation on the card with which the payment was made, in order to avoid problems with transactions in the future.

Consumer information
The provider does not want to receive confidential or protected information from users through this website. All materials, information and other communications broadcast or sent by this website will be considered non-confidential and non-proprietary. The handling of personal information that users may optionally send to this website in order to receive products or services offered on it is protected by the Personal Data Protection Act. Users are not allowed to post or send from or to this website any illegal, offensive, defamatory, obscene, pornographic or other information that is in violation of applicable law. The provider uses the personal information of the users of the website in order to better identify their needs and interests and thus be able to provide services of higher quality. In some cases, the Provider uses the information sent by users to help place an order or execute a transaction, to keep in touch with them, to inform about products, services and offers, to customize promotional offers.

The provider does not sell or rent, lease or in any other way the personal information sent by users to third parties.

Consumer comments and opinions about goods
The pages of this website may provide an opportunity for consumers to publish opinions about the goods offered. The provider does not assume in any way and under any circumstances responsibility for the accuracy of the published information and the correctness and responsibility of the users who published the opinions. The responsibility for the accuracy of the published information lies entirely with the users who have published the information. The provider reserves the right to delete posts that are not on the topic or are not in Bulgarian. In case of problems and complaints, users use the contact form that is part of this website.

Links to other websites and to this website
The links available from this website to third party websites are provided solely for the convenience of users. If you use these links, you will exit this website. The provider does not control these sites of these persons and does not assume any responsibility for any of them or their content. In this way, the Provider in no way imposes or recommends these websites to third parties, nor the information published in them. When visiting some of these sites, users do so entirely at their own risk.

Users of this website may create links to it from other sites, but only if the conditions of the Provider are met. The provider declares that it does not agree to receive links from sites with pornographic, spam or irrelevant content. Users can get the exact requirements of the Provider on this issue by contacting him through the contact form.

Change in prices of goods
The supplier has the right to change prices at its discretion at any time without prior notice to consumers. The consumer is obliged to pay the price that was current at the time of concluding the contract. In case of technical errors in the publication on the website, the Provider has the right to refuse to perform the contract and does not owe compensation in any way to the User, except to refund the amounts paid by the User, if any.

The message for reduced prices is by placing the new price next to the old one which is crossed out. If no term of the reduced price is indicated, this price shall be valid until the quantities are exhausted, but not more than 1 month or 6 months when it is under conditions under Art. 66 para. 2 of the CPA.

Deliveries are made by courier company Speedy and Econt.

In case of incorrect or wrong address, person and / or contact phone number when submitting the application, "Lady Box EOOD" is not bound by an obligation to perform the delivery of the requested products.
Requests are processed at the beginning of each month, usually between the 1st and 7th of the month.

All used names, signs and symbols of products published on this site are trademarks or are protected by copyright, which are the property of their owners.

General remarks
The provider manages this website from its office in Sofia, Bulgaria. The Provider does not declare that the materials or services on this website are appropriate or available outside Bulgaria and accordingly access to them from territories where their content is illegal is prohibited.

The Provider may change these Terms at any time by updating the publication date after the change.

For additional questions you can contact us at the email and telephone numbers listed on the page.

Settlement of disputes

What are cookies?
Cookies are small pieces of information that sites store in the memory of your computer (smartphone, tablet).
Cookies can be created when visiting a site, and in most cases safe and anonymous information is kept, which is necessary for the site to provide better service and to enable certain functionalities of the site.

Why do we use cookies?
Cookies are usually needed to collect statistical information or to provide functionality to users of the site.

We use cookies on the one hand to be able to log in after the login on the site and not ask you for a username and password on each page, but on the other hand to collect information about the number of visitors to the site and what content they use.

Also, services like Youtube create their own cookies.
It is important to note that the cookies we use contain only anonymous information in order to improve our customer service and our services. They do not contain personal information.

Cookies for analysis of consumer behavior
These cookies also recognize the number of visitors to our site, reveal how visitors use the site and what content is interesting and sought by them.

Useful relationships
Standard form for exercising the right of withdrawal for online purchases - https: // -...

European Commission Consumer Dispute Resolution -

Общи условия: Правила магазина
bottom of page